Return & Refund

Return Period: You have 30 days to return the item starting from the date you received the item.

Return Policy: We accept returns under the following circumstances:

Conditions for Return and Exchange

* Item damaged or defective during shipping.

* The item you received does not match your order.

* The product has quality problems or manufacturing defects.

Non-Returnable Items

* Damage or loss caused by customers is non-refundable.

Refund:

Once we have received and inspected the returned goods, we will refund you the original amount based on your original payment method. Once we have received and inspected the returned item, we will process the refund within one week and notify you via email of the progress of your refund.

Return period: The return period is 30 days after you receive the goods. If you decide to return an item within this period, please contact our customer service team as soon as possible.

1、 Refund policy

Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after purchasing our products or services. The following are the conditions for a refund:

Product issue: If the received product has quality issues, does not match the description, is damaged, or contains unknown error information at the time of purchase, customers can apply for a refund.

Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers not receiving the expected value or experience, customers can apply for a refund.

Time limit: Unless there are special exceptions, customers are required to submit a refund request within a reasonable time (30 days) after purchase.

Refund：We will return your money within 72 hours after receipt of the goods and the refund will be returned to your payment account

Evidence provision: In order to process a refund request, customers may need to provide relevant evidence such as product photos, order numbers, transaction records, and screenshots of incorrect information.

2、 Return Policy

Our return policy specifies the specific conditions under which customers can return goods and receive refunds:

Return deadline: Customers need to submit a return request within a specific number of days after purchase.

Product status: The returned product must remain in its original condition, unused or damaged, and include all original packaging and accessories.

Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.

Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a return policy.

3、 Cancel policy

Our cancellation policy applies to situations where customers need to unsubscribe, book, or schedule services:

Cancellation deadline: Customers need to submit a cancellation request within a specific time before the subscription, reservation, or appointment takes effect.

Cancellation fee: Depending on the time of cancellation and the nature of the service, customers may need to pay a certain cancellation fee.

General Return Process

1. Contact customer service: Please contact our customer service to provide order information and the reason for the return.

2. Return instructions via email: Our customer service representatives will email you return instructions and the return address.

3. Pack the returned goods: Please follow the return instructions to properly pack the returned goods to ensure that the goods are not damaged during the return process.

4. Sending returned goods: Send the properly packaged returned goods back to the specified return address.

Return Charges

* At our expense: If the return is due to damage, a defect or our error, we will cover the shipping costs of the return.

* At your expense: If the return is made for personal reasons (e.g. you don’t like it, the size isn’t right, etc.), the return shipping costs are at your expense.

Restocking Fee

* No restocking fee will be charged to consumers for returning a product.

If you have any questions about our return policy or return procedures, please contact our customer service team. We will be happy to assist you with advice and support.